Return Policy

 Return Policy

Welcome to Cotige.com – Your Satisfaction, Our Guarantee.

Our Promise: Comfort without Compromise.

At Cotige, we understand that sometimes, the perfect addition to your home might not be as expected.       That's why we've crafted our Return Policy to ensure your peace of mind and satisfaction.

 1.       Eligibility for Returns

 1.1 Unused and Unopened

To be eligible for a return, items must be unused, unopened, and in the same condition as received.       The original packaging must be intact.

 1.2 Time Limit

You have 7 days from the date of delivery to initiate a return.       After this period, unfortunately, we cannot offer a refund or exchange.

 2.       Initiating a Return

 2.1 Contact Us

To initiate a return, please contact our Customer Support team at cotige.com.       Provide your order number, a brief reason for the return, and any relevant photos if applicable.

 2.2 Authorization

Wait for our team to authorize your return.       Unauthorized returns may not be accepted.

 3.       Shipping Your Return

 3.1 Packaging

Securely pack the item(s) in the original packaging.       Include all accessories, manuals, and any other items that came with the product.

 3.2 Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a Cotige error or a defective product.

 4.       Inspection and Refund Process

 4.1 Inspection

Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.

 4.2 Refund

If approved, we will process your refund to the original payment method within 7 business days.       Refunds exclude the initial shipping charges.

 5.       Exchanges

 5.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately for assistance.       We will arrange for a replacement.

 5.2 Exchange Process

We currently do not offer exchanges.       If you wish to exchange an item, please initiate a return and place a new order.

 6.       Non-Returnable Items

Certain items are non-returnable, including:

- Personalized or custom-made products

- Clearance or final sale items

 7.       Contact Us

For any questions or concerns about our Return Policy, please reach out to us at cotige.com.

Cotige.com – Where Your Comfort is Our Commitment.